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QC and Ticketing Support Consultant
Department: Operations
Reports To: Director of Support Services
Requirements
- Minimum of 5 years of Corporate Travel Consultant Experience
- Minimum of 5 years on SABRE
- Mid office quality control experience preferred
- Excellent Skills in the following areas: Follow-up, Organization, Analytical, Flexibility, Customer Service , Written and Verbal communication skills, Initiative and decision making skills.
- Excellent skills and previous experience with manual ticketing, exchanges, international and airline fare rules.
- Excellent trouble shooting skills
Strategic Objectives
- Operate within company standards in the areas of customer service, productivity, quality standards and operating procedures.
- Thorough knowledge of the travel industry including proficiency on the applicable CRS systems. Proper utilization of CRS System to help improve company commitment to the vendor.
- Utilize preferred vendors to maximize profit for the company.
- The ability to solve problems and make decisions
- Continuously suggest improvements to benefit the team and organization.
- Ensure that customers travel policies are followed and documented.
Department Objectives / Tasks
- Follow company procedures, guidelines and standards in the areas of customer service, building and updating PNRs, ticketing, attendance, and punctuality.
- Assist peers and work together as a team.
- Ticketing and Faring with knowledge in both Domestic and International travel.
- Stay fully informed and abreast of all airline rules and regulations and other industry requirements and accurately apply this information when making travel arrangements.
- Meet all your personal Goals (refer to Goal Sheet).
- Work with appropriate departments in monitoring expenses and controlling costs to ensure profitability.
- Ability to work extended hours as volume dictates.
- Keep Manager promptly and fully informed of all matters of significance.
- Fulfill internal employee travel requirements.
- Participate in beta tests of new mid office quality control routines.
- File finishing of online booking reservations.
Future Areas of Accountability / Responsibility
- When slow offer ideas to contribute in other ways and be open to opportunities and tasks that may require your assistance in other parts of our company.
- TBD
To Apply
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